Get in Touch

We typically respond to all inquiries within 24 hours during business days. Enterprise customers with support contracts receive responses within 4 hours.

Yes! Select "Product Demo" in the contact form and suggest a few time slots. We offer 30-minute personalized demos for teams of 3+ researchers.

Yes, we offer both virtual and in-person training sessions for Enterprise customers. We also have free webinars every month covering platform features and epidemiological methods.

You can report bugs through our support email or directly on our GitHub repository. Please include steps to reproduce, expected behavior, and screenshots if possible.